Refund Policy

This Refund Policy explains when and how you can request a refund of funds held in your TrafficSigma advertiser account. It forms part of, and should be read together with, our Advertising Agreement. By funding your account and using the Services, you agree to this Policy.

1. 30-day money-back guarantee on unspent balance

We offer a 30-day money-back guarantee on your unspent account balance. If you decide the platform is not right for you, you may request a refund of the funds remaining in your account that have not yet been spent on delivered advertising, provided the request is made within 30 days of the corresponding deposit.

Spent media budget is non-refundable. Any funds already used to deliver impressions, clicks, or other advertising services cannot be refunded, as the advertising has been rendered.

2. How to request a refund

To request a refund, email us at [email protected] from the email address associated with your account. Please include:

• Your account name or ID.
• The deposit(s) you would like refunded and their approximate dates.
• The reason for your request (optional, but it helps us improve).

We may need to verify your identity and ownership of the account before processing a refund.

3. Processing timeline

Once your refund is approved, we will process it within 14 days. Refunds are issued to the original payment method used for the deposit wherever possible. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we process it.

4. Non-refundable cases

Refunds are not available in the following cases:

• Spent media budget used to deliver advertising services.
• Balances associated with accounts terminated or suspended for fraud, abuse, or a breach of our Advertising Agreement or applicable law.
• Requests made more than 30 days after the corresponding deposit.
• Promotional credits, bonuses, or funds granted at no cost.
• Amounts subject to chargebacks or payment disputes that we are required to withhold.

5. Chargebacks

If you believe there is an error with a charge, please contact us first at [email protected] so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account. We reserve the right to contest chargebacks that relate to advertising services that were properly delivered.

6. Payment method specifics

Refunds are generally returned to the original payment method. Some payment methods, including certain cryptocurrencies, wire transfers, and third-party wallets, may have limitations or fees that affect how, and in what currency, a refund can be issued. Where a refund to the original method is not possible, we will work with you to arrange an appropriate alternative. Currency conversion differences and third-party processing fees are not refundable by us.

7. Changes to this Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the platform or by email.

8. Contact

For any questions about refunds or this Policy, contact us at [email protected].